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Web Extras Index
Material related to stories published in ICCFA Magazine or additional stories important to you and your company are added to our Web site regularly.
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Tecnología
Imprima su propio material; Conecte a tus amigos a los sitios y viceversa.
Ventas
Haga valor claro para centrarse en la disminución de los precios; Crear un sentido de urgencia.
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Going green
Cynthia Beal talks about her plans to help the death care industry "go green" through The Natural Burial Co.
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Protecting families
How Mountain View Funeral Home, Crematory and Memorial Park dealt with the threat of protesters at services for soldiers killed in Iraq.
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First impressions
Primeras impresiones
What did you think of your first ICCFA convention?
¿Qué opina sobre esta convención?
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Disaster preparedness How can funeral homes and cemeteries prepare for and recover from disasters, whether natural or man-made?
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Taking full advantage of Internet marketing There is a large knowledge gap with Internet marketing. Some of you have had Web sites for years and are looking for pointers to fine tune them, while others may be seeking more basic information on how to build a Web site and begin your e-marketing efforts.
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ICCFA Women’s Forum Co-chair Christine Toson Hentges, CCE, right, reaches to congratulate Women’s Forum ICCFA University scholarship winner Kimberly Kojan as Co-chair Nicole Wiedeman shakes hands with Debbie Sproule, who also won a scholarship. The grants, funded by industry suppliers, cover the recipients’ full costs for registration, housing and meals.
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Entendiendo a la Iglesia Católica y la cremación Nuestra diócesis es la primera cuyo obispo dio el OK a construir un crematorio en el cementerio diocesano. Hay un crematorio en un cementerio católico en los Estados Unidos (la Asociación de Cementerio de Monte Elliott) y hay dos siendo operados por una diócesis católica en cementerios no sectarios (en San Antonio y Oakland).
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Best Funeral Service Practices How do you define and measure exceptional service, from the first call through the family service follow up? Funeral director and cremationist Ernie Heffner, CFuE, offers some ways to achieve high customer satisfaction while operating profitably.
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Embalming the popes Was the fact that Pope John Paul II was not embalmed really a break from tradition? Todd W. Van Beck discusses the history of the embalming of the pope and the related "mysterious and captivating subject of the incorruptibles."
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Hearses By the Sea The Professional Car Association's 2004 International Meet in Daytona Beach, Florida, drew vintage hearses, flower cars and ambulances from a dozen states.
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Coping With Mother Nature Sexton Don Price's hurricane diary tells how Greenwood Cemetery in Orlando, Florida, which had not been faced with a major hurricane since Donna in 1960, coped when Charley, Frances and Jeanne hit, all in one season.
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Ethics An ethical system can help protect yoru cemetery or funeral home
by Cindy Thompson, CCFE and Christine Toson Hentges
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Presidential Funerals Funeral director and historian Todd Van Beck talks about how the services for Reagan compared with tributes to other presidents and the effect—if any—on public attitudes toward funeral service
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Helping People Do It Their Way An interview with John Llewellyn, CCE, author of "Saying Goodbye Your Way: Planning or Buying a Funeral or Cremation for Yourself or Someone You Love"
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Stop, Thief! Preventing and Uncovering Fraud in Your Cemetery or Funeral Home
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Women's Forum Awards 2004 ICFAU Scholarships The ICFA Women's Forum awarded two ICFA University scholarships during the association's 2004 Annual Convention in Nashville, Tennessee.
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Irwin Shipper, CCE, Honored With Hall of Fame Award
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Life, Death and Burial in Shanghai ICFA Past President David Shipper reports on his trip to China to attend the Shanghai International Exhibition & Seminar on Funeral Equipment & Funeral Service.
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A Born Undertaker A three-part series profiling funeral service educator and practitioner Todd W. Van Beck.
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A chapter from "Winning Ways: The Funeral Profession's Guide to Human Relations," by Todd W. Van Beck
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Todd Van Beck tells you how to set up a poinsettia giveaway program for the holidays.
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With the help of Audubon International, cemeteries are saving money, improving resource management, generating positive publicity, reaching out to their communities and offering families unique opportunities for memorialization. (September 2002)
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John Bolton, general manager for Heritage Family Cemeteries Inc. in Johnson City, Tennessee, talks about teamwork. (August 2002)
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Forest Lawn's Darin Drabing on recruiting, screening, interviewing and training and on why you should spend more time on your high-potential employees and less on "viruses." (June-July 2002)
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An intervew with Carol Wogrin Nurse and psychologist Wogrin, author of "Matters of Life and Death: Giving People the Words to Say Goodbye," talks about her work with the terminally ill and about the role of funeral service providers in dealing with end-of-life issues. (May 2002)
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