Features
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| 11
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Challenging Times Irwin Shipper's annual briefing on the legal and legislative issues that affect your business
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| 20
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Good News from the IRS Accounting for preneed merchandise sales, by Les Schneider
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| 24
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Rescuing Abandoned Cemeteries How cemeteries and funeral homes can help set up a cemetery conservation association, by Victoria Hand, CCE
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| 26
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There Will be a Test An FTC attorney tells how to make sure your funeral home can pass an FTC test shop sweep, by Myra Howard
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| 32
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Never Assume What a veteran funeral director learned when a friend's young daughter died, by Ernie Heffner
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| 34
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A Marketing Boom? Book excerpt: 15 Things Every Marketer Should Know About the 50+ Boomers, by Donald L. Potter
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| 36
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Management Making the rat race enjoyable, by John Bolton
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John Bolton on building teamwork at your cemetery or funeral home.
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| 44
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Memorialization Crown Hill Cemetery and Funeral Home to honor public safety personnel
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| 45
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150e Anniversaire Montreal's Mount Royal Cemetery celebrates 150 years
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| 46
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Remembering Rose Hills Memorial Park dedicates a September 11 Garden
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Columns
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| 4
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President’s Letter The consumer is in charge, by Bill Wright, CCE
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| 29
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Meet Your Board Member Richard F. Cody, CCE
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| 28
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ICFA News ICFA produces sales managemetn videos
Product of the Month: Good Night, Sweet Prince
Fall Management Conference preview
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| 9
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Washington Report by Robert M. Fells, Esq.
Recent court decisions highlight operational issues
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Departments
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| 39
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Calendar
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| 38
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Classifieds
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| 8
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Index to Advertisers: New! Listing by product category
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| 41
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Industry Update
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| 6
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Letter to Editor
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| 42
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People
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| 43
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Supply Line
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