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| 10
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PRESIDENT'S LETTER
Charting a course for a successful future
By ICCFA President Mark Krause, CFuE
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| 10
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WASHINGTON REPORT
FTC leaves Funeral Rule alone; ICCFA team visits Capitol Hill
By ICCFA General counsel Robert M. Fells, Esq.
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| 11
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LETTERS TO THE EDITOR
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| 44
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UPDATE
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| 50
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SUPPLY LINE
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| 53
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CALENDAR
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| 54
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CLASSIFIEDS
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| 54
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AD INDEX
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SERVICE TO FAMILIES
Preplanning to protect families from protesters
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| 12
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KIP AWARDS
The 2007 winners Funeral homes, cemeteries, combination operations and suppliers were among those recognized for their attention to personalization
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| 14
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KIP AWARDS: BEST PRACTICE
What is aftercare? Is it a sales program or a grief support
program? Is it some of both? Cedar Memorial has given the question a lot of thought, and come up with an aftercare program that serves both the company’s needs and those of the families it serves.
interview by Susan Loving
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| 20
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KIP AWARDS: MOST PERSONALIZED MEMORIAL
Using art to tell a life’s story Oregon Memorial’s artist Hibiki
Miyazaki talks about how she got involved in helping families
memorialize their loved ones.
interview by Mayra Ruiz-McPherson
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| 24
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KIP AWARDS: INNVATIVE PERSONALIZED PRODUCT
A touching way to say goodbye A Touch From Beyond had
the winning cards
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| 25
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PROFESSIONAL DEVELOPMENT
Six reasons to attend a conference How continuing
education helps your organization
by Dale J. Fiore, CCE
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| 28
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OPINION
It was just a matter of time Someone seems to rip off that headline every few years
by Todd Van Beck
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| 32
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FROM THE GROUNDS UP
How do you make sure everything is right for every burial?
by ICCFA Magazine columnists "Smitty & Fife," Tom Smith and Tom Pfeifer
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| 33
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DESDE EL SUELO HACIA ARRIBA
¿Cómo prepararse para cada entierro y manejar peticiones
de servicio de atención al cliente rápidamente?
por los columnistas de ICCFA Magazine "Smitty & Fife," Tom Smith y Tom Pfeifer
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| 48
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BOOK REVIEW
How the Civil War changed death: ‘This Republic of
Suffering: Death and the American Civil War’
review by Brenda Clough
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ICCFA NEWS
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| 37
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2008 Convention & Exposition: Largest expo ever, strong attendance
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| 38
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ICCFA elects 2007-2008 leadership Funeral director president marks a first for the association
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| 39
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2008 ICCFA University
39 College of 21st Century Services (NEW!)
40 College of Administration & Management
40 College of Cremation Services
41 College of Funeral Home Management
42 College of Land Management & Grounds Operations
43 College of Sales & Marketing
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| Online
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