Features
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| 10
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The 'Prego' Defense Part 3 Seller's protection in funeral and cemetery contracts, Part 3 in a three-part series, by Ed Carpenter and Ginger Barr
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| 16
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Media Relations Good press from reporters with Georgia on their minds?
How a Pennsylvania funeral home managed it
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| 18
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A Fresh Look Renovating on a budget, by Bob Killingsworth
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| 22
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Cremation Requiring urn vaults, by Matt Lyons
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| 25
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Managing People Before you fire someone, read this, by Michael Pepperman, Esq.
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| 26
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Who's Who in Orlando Profiles of companies exhibiting at the 2002 ICFA Convention & Exposition in Orlando, Florida, April 24-27
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| 42
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Preneed How to write preneed sales letters that get results,
by Scott P. DeMenter
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| 44
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Good & Simple Teaching respect for a funeral cortege, by Todd Van Beck
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| 45
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A Consumer's View Dying is a matter of choice, by Margaret A. Goralski
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| 50
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Working Beautifully Historic Green-Wood Cemetery's administration building gets a new look blending function and form, by Susan Loving and Thomas Hauser
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| 60
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ICFA University The best training for cemetery and funeral managers
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| 66
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Paris in the Springtime Touring two historic cemeteries, photos by Jennifer Stover and Chris McKenzie
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Columns
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| 6
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Editor’s Letter Time for an inside job?, by Susan Loving
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| 9
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Washington Report by Robert M. Fells, Esq.
Georgia cremation scandal prompts consideration of federal oversight
ICFA responds to U.S. News & World Report article about cemeteries
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| 58
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ICFA News
ICFA names personalization award winners
Product of the Month: "How to Sell Cemetery Property Before Need"
Sign up for Gary O'Sullivan's one-day preneed sales seminar
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Departments
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| 63
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Calendar
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| 62
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Classifieds
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| 70
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Index to Advertisers
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| 47
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Industry Update
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