Features
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| 8
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Book Review Everything you always wanted to know about cremation in the United States, by Susan Loving
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| 10
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The 'Prego' Defense Part 2 Seller's protection in funeral and cemetery contracts, Part 2 in a three-part series, by Ed Carpenter and Ginger Barr
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| 20
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Good & Simple A phone line can make your message about funeral service and your funeral home available to the public 24/7, by Todd W. Van Beck
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| 25
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Made to Order Take a tour of Matthews' Pittsburgh, Pennsylvania, manufacturing facility, photos by Susan Loving
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Columns
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| 4
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Editors Letter Memories and history, by Susan Loving
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| 5
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Letter to the Editor The ICFA was the first to "Celebrate a Life," by Fred Miller, CCE
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| 16
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Net Watch Web sites that reinforce the importance of grave sites, memorialization and cemeteries, by Marjorie Zeoli Musick and Susan Loving
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| 6
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Washington Report by Robert M. Fells, Esq.
FTC proposes amendments to the Telemarketing Sales Rule
President Bush's 2003 budget proposes more national cemeteries
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| 30
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ICFA News
Naked Sales: High Attendance, Great Reviews
Product of the Month: Naked Sales I Video Tapes
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Departments
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| 23
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Calendar
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| 24
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Classifieds
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| 15
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People
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| 18
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Supply Line
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