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| 8
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PRESIDENT'S LETTER
Don't rely on a crystal ball
By ICCFA President Paul Elvig
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| 10
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WASHINGTON REPORT
ICCFA joins tax relief coalition; US District Court clarifies MD decision; AARP's magazine attacks prepaid funerals again
By ICCFA General counsel Robert M. Fells, Esq.
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| 43
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UPDATE
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| 46
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SUPPLY LINE
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| 49
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CALENDAR
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| 50
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CLASSIFIEDS
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| 50
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AD INDEX
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SERVICE TO FAMILIES
Preplanning to protect families from protesters
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| 12
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DESIGN/GOING GREEN
Designing to be ever more 'green' When you build a new funeral home, mausoleum or crematory, renovate a building or buy a new piece of equipment, think about more than the up-front costs; think 'green'
interview of Michael Kelley, IIDA, LEED AP, by Susan Loving
14 Can the Grove get even greener? That's the plan
16 Funeral homes shines without wasting energy
18 Resources
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| 22
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DESIGN/GOING GREEN
Built to be green, and much more The center at Maple Grove had to be low maintenance, multifunctional and soothing to the spirit - and have good Feng Shui, as well. It's all that, and a 'green' building to boot
by Susan Loving
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| 26
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CELEBRANTS
Educators leqarning, teaching about celebrants More mortuary schoolstaffers are attending celebrant training
by Pam Vetter
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| 28
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CREMATION
Safely and Respctfully dealing with unclaimed cremated remains How many urns and boxes containing cremated remains do you have at your crematory, funeral home or cemetery? What do you do with them?
by Paul Lemasters
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| 31
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FROM THE GROUND UP
Creating a safe organization together Would you be happy to open your doors and your doors and your records to an OSHA inspector?
by ICCFA Magazine columnists "Smitty & Fife" Tom Smith and Tom Pfeifer
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| 38
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PROFESSIONAL DEVELOPMENT
Words to use carefully - or not at all In public speaking, you have to learn what not to say as well as what to say
by Todd W. Van Beck
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| 41
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EXITO DE VENTAS POR ADELANTADO
Enfóquese en beneficios, no en servicios ¿Sus anuncios alaban las virtudes de su negocio o le dicena las personas lo que su negocio puede hacer por ellos?
por Tim Thompson
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| 42
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PRENEED SALES SUCCESS
Focus on benefits, not features Do your ads extol the virtues of your business or do they tell people what your business ca do for them?
by Tim Thompson
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ICCFA NEWS
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| 33
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ICCFA Essential Management Tools
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| 34
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ICCFA expands online training on OSHA safety topics
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| 35
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Navigating the future The ICCFA convention & Expo in San Diego, California, March 26-29
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| 36
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Dr. Alan Wolfelt Named professor for a new college of 21st Century Services
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| 36
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Product Directory now available on ICCFA Web site
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| 36
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ICCFA Music License $243 for 2008
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| Online
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