Features
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| 8
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Consumer Service Cemetery Consumer Service Council report for 2000
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| 10
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The 'Prego' Defense Part 1 Seller's protection in funeral and cemetery contracts, Part 1 in a three-part series, by Ed Carpenter and Ginger Barr
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| 16
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Raising Money Why Wyuka established a historical foundation, by Michael Hutchinson, CCE
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| 19
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Look to Orlando ICFA's 2002 Convention & Exposition Program
Welcome & introduction, by Bill Wright, CCE
Registration options
Speakers
Program
The Great Debate II: Thomas Lynch and Paul Elvig on the pros and cons of preneed
Spouse/companion program: De-clutter, de-stress your life
Beach party: The Closing Dinner Dance
Earning Continuing Education Credits
Sponsors
Orlando: The place for family fun
Convention registration form
Hotel reservation form
Hotel and travel information
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| 38
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Outdoor Art A creative alternative to cutting down damaged trees, by Christine Arceneaux
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| 40
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Music Licensing 2000+ funeral homes form Music License Coalition
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| 47
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Tribute to an Industry Giant Remembering Herschel Auerbach, by Susan Loving
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| 52
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Commentary Front porches, sidewalks and funerals, by Todd Woodside
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| 54
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Remembering Ivy Hill's annual salute to firefighters takes on extra meaning in 2001
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| 56
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RIP, at Last A fitting farewell for funeral pioneer Frank E. Campbell
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| 61
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Smart Hiring Seven steps to hiring a preneed superstar, by Rick Wesner
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| 62
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Preneed Since September 11, more people think about funeral plans
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| 64
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Good & Simple Creative ideas any funeral home can implement, by Todd Van Beck
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Columns
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| 5
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Editor’s Letter Learning from each other, by Susan Loving
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| 6
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Washington Report by Robert M. Fells, Esq.
ICFA files brief in Florida Supreme Court on cemetery market restrictions
VA now can furnish second marker in private cemeteries
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| 40
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ICFA News
ICFA, Gary O'Sullivan offer preneed training
Product of the Month: ICFA Group Presentation Slide Show
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Departments
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| 50
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Calendar
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| 66
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Classifieds
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| 42
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Industry Update
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| 67
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People
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| 58
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Supply Line
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