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| 6
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PRESIDENT'S LETTER
Steering the ICCFA to welcome the future
By ICCFA President Paul Elvig and ICCFA President-Elect Mark Krause
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| 8
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WASHINGTON REPORT
Death care workers now higher on proposed pandemic flu shot priority list; Court's Maryland funeral decision confusing; New ICCFA benefit: Cremation Legal advice
By ICCFA General counsel Robert M. Fells, Esq.
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| 48
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SUPPLY LINE
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| 49
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UPDATE
49 Mount Auburn receives preservation award
50 Survey: Funeral Directors must adapt faster
51 City joins March Funeral Homes to Celebrate 50 years
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| 54
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CALENDAR
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| 53
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CLASSIFIEDS
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AD INDEX
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SERVICE TO FAMILIES
Preplanning to protect families from protesters
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| 12
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MANAGEMENT
Small operation, big result Funeral home/cemetry/crematory thrives
by Susan Loving
22 How Bob Gordon manages to get the best from staff & facilities
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| 24
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MANAGEMENT
How to understand and change your organization's culture What does it mean when you say your company is "like a family?" How does a company that's maket oriented differ from one that's hierarchical?
by Michael Kelley, IIDA, LEED AP
26 The definig charactersistics of the four organization cultures
28 Diagnosing Organizational Culture
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| 35
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EMBALMER'S CORNER
Emablming A to Z Burns, Scalds
by Todd W. Van Beck
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| 36
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PRENEED SALES SUCCESS
Removing the obstacles to sales Money is part of the motivation for salespeople, but not the only one
by Rick Kelner
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| 38
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CEMETERY SAFETY
Working safely in and around the graves Follow these guidelines
by Shannon DeCamp
40 Soil classification and related safetty factors
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| 42
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PROFESSIONAL DEVELOPMENT
The great advantages of listening Learning to listen effectively is just as important as learning to speak well
by Todd Van Beck
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| 43
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DESARROLLO PROFESIONAL
Las grandes ventajas de escuchar Aprendiendo a escuchar es efectivamente tan important como aprender a hablar bien
por Todd Van Beck
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| 52
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BOOK REVIEW
Helping families be prepared: 'Ahead of your time: A Complete Guide for End-of-Life Planning'
Review by Brenda Clough
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ICCFA NEWS
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| 31
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ICCFA: Your one-stop shop
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| 32
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Helping you navigate the future ICCFA Convetion education program preview
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| 33
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New Scholarship: Education Foundation offers scholarship to attend 2008 ICCFA University
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| 34
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Cremation guidance: ICCFA offers 'Traversing the Minefield' at a reduced price to members
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| 34
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Member Benefit Spotlight Save moneyon credit card processing
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| 34
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OSAH Training: Required training now available online
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| 34
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Wide World of Sales
Recipes for success, January 9-11, Hilton New Orleans Riverside
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| Online
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