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PRESIDENT'S LETTER
Let's find something else to argue about
By ICCFA President Paul Elvig
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| 10
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WASHINGTON REPORT
ICCFA testifies before Congress for restoration of burial benefits
By ICCFA General counsel Robert M. Fells, Esq.
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| 60
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SUPPLY LINE
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| 66
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UPDATE
68 First Catholic crematorium opens in Australia
72 It's Pumpkin Time!
74 Green-Wood adds more than 9,000 niches
76 Cremation garden flourishes in t he Bronx
78 It's been a long, hot summer
79 Aussie cemetery's program for saving water as country's drought continues
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| 86
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CALENDAR
87 Regioanl meeting preview: Margaret A. Goralski's tour of China
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| 88
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CLASSIFIEDS
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| 90
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AD INDEX
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SERVICE TO FAMILIES
Preplanning to protect families from protesters
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| 12
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OPINION
ICCFA Cremation Guidelines: Two steps forward? Or are we fooling ourselves?
by David R. Morgan
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| 14
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KIP AWARDS
Ten things you always wanted to know about the KIP Awards
by Julie A. Burn
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| 16
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PRENEED SALES SUCCESS
Making sure preneed is profitable Preneed sales are goor for your cemetery or funeral home - but only if you handle them correctly
by Dan Isard
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| 20
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ÉXITO DE VENTAS POR ADELANTADO
Cerciorándose que el Arreglo Previo sea provechoso Las ventas de arreglo previo son buenas para su cementerio o funeraria - pero sólo si usted los maneja correctamente
por Dan Isard
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| 22
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CREMATION MEMORIALIZATION
Trying to gather up scatterers How do you convince cremation customers enamored of scattering memorialization is important?
by Susan Loving
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| 26
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CREMATION GARDEN
Transforming a small island of grass into a water featurewit hcremation options Small, otherwise unusable areas can make nice cremation gardens
by Steve Moeller
30 Marketing to cremation families paid off, without hurting burial business
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| 32
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PROFESSIONAL DEVELOPMENT
How to conduct a Q&A session How do you handle poeple trying to trip you up, spouting opinions instead of asking questions or asking questions that are, well, just plain dumb?
by Todd W. Van Beck
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| 38
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OCCUPATIONAL SAFETY
Reducing the chance of cuts, burns, shocks, bruises and worse injuries Safety in the crematory, cemetery and funeral home
by Shannon DeCamp
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| 42
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GOING GREEN
Cemetery expects green burial to pay off Royal Oak Burial Park in British Columbia is opening the first green burial section in canada
by Stephen Olson
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| 44
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CEMETERY MANAGEMENT
Going 'wild'- and going for the green The staff of Davis Cemetery District has found that adopting certain "green" practices is helping them conserve money as well as the environment
by Susan Loving
48 Cremation families choosing burial plots, upright memorials
50 Cemetery, small yard - either can become Wildlife Habitat
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| 64
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REPORT FROM THE FIELD
Visit to an art gallery for cremation urns
by Brenda Clough
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| 80
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BOOK REVIEWS
Everything in the world you ever wanted to know about cremation: 'Encyclopedia of Cremation'
80 Boomers advised to embrace planning, ritual, memorials: 'Baby Boomers Face Grief'
82 Funeral Director's chatty book full of insider stories: 'Does This Mean You Sell Me Naked'
82 Talking about dying to children: 'The Purple Ballon'
82 The good aspects of grief, explained for the layperson: 'Good Grief'
84 Helping children, adults cope with mother's death: 'Grieving The Death of a Mother' and 'Mama's Going to Heaven Soon'
84 Cemetery designer given his due: 'Jacob Weidenmann: Pioneer Landscape Architect'
84 Advice for Widows: 'Widow words'
reviews by Brenda Clough
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ICCFA NEWS
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| 53
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ICCFA: Guidance around the globe
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| 54
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ICCFA mambers reach beyond the border Chinese visitors welcomed
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| 56
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Fall Management conference Thanks to our sponsors
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| 56
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Attention managers! Required OSHA training now available online
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| 56
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ICCFA 2008 Convention: Everything for everyone More than 40 sessions on a wide range of topics
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| 57
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ICCFA University
Learning and networking in memphis
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| Back cover
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2008 Wide World of Sales Special fold-out section wit hall the details!
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| Online
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