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ICFA Photo Album View photographs from these recent ICFA educational programs:       2004 Sales Management & Marketing Conference     Program Co-Chairs Pat Downey, CCE, and Nicole Weideman host "Tuning In To Sales Success" from the "K-Sales" booth. This year's conference was the largest in its history, with 399 in attendance.     Program Co-Chair Nicki Weideman demands a little "Respect" on behalf of women sales professionals everywhere. Keynote speaker Chick Waddell offers expertise on coaching skills and techniques.     Marketing guru Dan Kennedy shares his permission marketing "tricks of the trade." Vinnie Faccinto discusses sales performance measures.     Dave Wharmby offers ideas for motivating staff with contests and incentives. Homesteader's Dean Lambert helps wrap up the conference as part of a "20 Ideas in 20 Minutes" bonanza of practical sales and marketing tips.             2004 Convention and Exposition     Outgoing President Carol Caunter passes the gavel to incoming President Patrick Downey, CCE. Convention Program Chairman Ray Frew, CCFE, welcomes nearly 900 cemeterians, funeral directors and suppliers to Nashville.     The First Timers Reception gives newcomers an opportunity to meet ICFA officers and board members. The Nashville Irish Step Dancers (shown here with ICFA President Pat Downey) charm the crowd at the Friday Night St. Patrick's Day Theme Banquet.     With 138 companies at 200 booths, the Exposition offers suppliers an opportunity to show off their latest goods and services to attendees. An exhibitor sits down with two Buddhist monks in attendance to learn about the memorialization needs of their community.     Combining music, video and personal stories, opening speaker Tom Sullivan offers a moving, powerful presentation on "Recognizing the Value in Everyone." Anchor keynote speaker Michael Gerber explains his formula for developing a successful small business.             2003 ICFA University     The 2003 Opening Reception drew quite a crowd. Providing the entertainment was sax player Steve Thornburg, cemetery manager at Westlawn-Hillcrest Memorial Park in Omaha, Nebraska, and a fourth-year ICFAU student, along with his wife, Mary O'Keefe, and his friend, Memphis musician Charlie Wood.     ICFAU 2003 College of Administration & Management. ICFAU 2003 College of Cremation Services.     ICFAU 2003 College of Embalming & Restorative Arts. ICFAU 2003 College of Funeral & Commemorative Services.     ICFAU 2003 College of Land Management & Grounds Operations. ICFAU 2003 J. Asher Neel College of Sales & Marketing.     Students who complete four years at ICFAU become graduates. Congratulations to (back row) Bob Shaw, Tom Habitz, Jerry Barnett, (middle row) Horace Hall Sr., John Horan, Nancy Faaberg, Hamilton Jones, Steve Thornburg and Dan Moloney. In the front row are ICFA President Carol Caunter, ICFAU Chancellor Bob Gordon Sr., Dean Ernie Heffner and Dean Gary O'Sullivan. Softball game? What softball game? We want to hear about Katherine's "angel pin" program! Pictured, clockwise from left, are Katherine Scimmi, Leah O'Leary, Sherri Baca and Jan Smith.     The opportunity to network with colleagues is one of the top benefits of attending ICFAU. Break time on the wall.     Embalming College Dean Jay Rhodes (in teal shirt) offers a restorative arts demonstration. Students in the College of Cremation Services compare experiences completing the arrangement conference.     Dean Todd Van Beck welcomes students to the Colleges of Embalming & Restorative Arts and Funeral & Commemorative Services. Lunchtime at the Fogelman.               2003 Small Cemetery and Funeral Management Conference     Conference Chairman Michael Steen leads attendes through a tour of a mausoleum at Woodlawn Cemetery in Santa Monica, California Rose Hills Memorial Park and Mortuary Director of Property Management Bruce Lazenby takes attendees through Rose Hills' stunning Sky Rose Chapel.     Rose Hills President Kenton Woods and Executive Vice President of Marketing and Sales Gregg Williamson, CCE. During a roundtable discussion session, Doug Flin, center, discusses cemetery master planning.     "Surfer Dude" Tim Gaffney discusses how to create sales without employing a sales force. Speaker Enoch Glascock offers insights into ethnic funerals.             2003 Fall Management Conference     Program Co-Chair Jeff Kidwiler, CCE, ICFA President Carol Caunter, golf tournament coordinator Tom McDowell and Program Co-Chair Kevin Daniels, CCE, worked together to create one of the most successful Fall Management Conferences ever, with 133 CEOs in attendance. Leadership strategist Sandra Shelton explains her formula for maximizing performance among various personality types.     ICFA Dan Moloney shares the diffiicult funeral home ownership and management succession process his family underwent following the death of his father. Michael Gravelle provides practical advice for hiring and developing top managers.     Gary O'Sullivan, CCE, teaches attendees how to develop an effective "people strategy." Conference participants share their challenges and solutions during an interactive session.

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