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2006 ICFA University
College of Land Management & Grounds Operations
July 21-26, 2006
University of Memphis
Memphis, Tennessee
Dean: Jeff Kidwiler, CCE
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Additional Colleges:
College of Cemetery Administration & Management
College of Cremation Services
College of Funeral Home Management
J. Asher Neel College of Sales & Marketing
Master's Program
CEO Program
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Friday, July 21
2:00 - 5:30 p.m.
Registration and Check-in
5:30 - 6:30 p.m.
University Reception
6:30 p.m.
University Dinner
Saturday, July 22
9:00 - 10:30 a.m.
Welcome and Introduction
Cemetery Comparisons and Ratios
Jeff Kidwiler, CCE
10:30 - 11:00 a.m.
Break
11:00 a.m. - 12:30 p.m.
OSHA 2006: Are You Ready?
Mitch Rose
We'll identify cemetery employer responsibilities for meeting OSHA requirements, including a discussion of inspection preparations, violations and penalties, creating a safety and health program, PPE requirements, and the elements of a hazardous communication program.
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
The Interment Steps ...
Are You Missing Any?
Mitch Rose
The process of interment varies mostly by the sequencing of procedural steps, check and balances, and the accountability of your employees to perform each. This session identifies the process by sequence order and highlights safe and accurate methods.
3:00 - 3:30 p.m.
Break
3:30 - 5:00 p.m.
Maintenance: Do You Really Get It?
John Bolton, CCE
Would you build a house without consulting a blueprint? Would you bake a pineapple up-side-down cake without looking at a recipe? Do you truly understand that cemetery maintenance is more than cutting grass and digging graves? John Bolton will teach you more than how things are done; he'll focus on understanding why they are done. This class will walk you through the ins and outs of a comprehensive maintenance program through the eyes of an experienced cemetery manager and trainer.
Sunday, July 23
9:00 - 12:30 p.m.
MEMORIAL PARK TOUR
Jeff Kidwiler, CCE
Visit a local cemetery and learn firsthand many creative ideas you can take home to your property.
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
Planning for the Future
Christine Hentges, CCE
This course will give you an understanding of land use, both developed and undeveloped. We will discuss options for the fully developed cemetery ("We're out of room!") as well as techniques that can be effectively employed for planning the development of unused areas within the cemetery.
3:00 - 3:30 p.m.
Break
3:30 - 5:00 p.m.
Cemetery Liability Issues
Shale Lapping
The session will address a broad range of potential liability issues related to cemeteries in general and land management in particular. We'll examine risk and liability in a number of different contexts and from the perspective of various parties. The session will stress disclosures and procedures designed to prevent or mitigate liability. Attendees will be encouraged to share their own liability problems, as well as their near misses.
7:00 - 9:00 p.m.
Annual Sports Tournament
Monday, July 24
9:00 - 10:30 a.m.
The Art of the Interview and the Science of Selection
Mike Hays
This session will focus on crucial hiring skills, including:
- how to ask meaningful questions
- how to interpret resumes
- how to identify your ideal candidate
- how to follow up on references
- how to conduct effective second interviews
- and more!
10:30 - 11:00 a.m.
Break
11:00 a.m. - 12:30 p.m.
The Dynamics of Grief:
Understanding Those You Serve
Katherine Scimmi
What are your perceptions, society's expectations or misconceptions, and the realities of grief?
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
Training: The Most Important Skill
Tim Lancaster, CCFE
Our most important duty may well be the most neglected. We'll take a comprehensive look at training for the cemetery with complete manuals. If you want your staff to perform better, train better!
3:00 - 3:30 p.m.
Break
3:30 - 5:00 p.m.
Land Management: The Core Block of the Cemetery
Michael Burke
Tuesday, July 25
9:00 - 10:30 a.m.
Continuous Improvements in Cemetery Operations
Tom Smith
Learn to improve your cemetery operations through new product use, new equipment and new ideas and cost-cutting methods.
10:30 - 11:00 p.m.
Break
11:00 - 12:30 a.m.
Dazzle Your Landscape with Color
and Learn to Prune Like a Pro
Tom Smith
Tom Smith will cover which plants work best in sun and/or shade, low-maintenance and economical plants, which plants look splashy and showy for a long time without requiring a lot of attention, the best time to plant, the best time to water, how to use new products and more.
Then, he'll take a look at pruning. Proper pruning can make all the difference to your trees and shrubs. Learn how you can apply the right techniques to your operations, including:
- selective pruning vs. thinning-out pruning
- when to prune
- rejuvenation pruning to renew an older garden
- tools of the trade
12:30 - 1:30 p.m.
Lunch
1:30 - 3:00 p.m.
Financial Responsibilities
Tom Roberts, CCE
3:00 - 3:30 p.m.
Break
3:30 - 4:30 p.m.
Internal Relationships
Gary O'Sullivan, CCE
How valuable is it to your organization to have all departments working in harmony? Some experts suggest it is extremely valuable, not only to customer satisfaction, internally and externally, but to your bottom-line profitability. In this session you'll learn the keys to developing effective internal relationships to help you drive a positive, productive organization
4:30 - 5:30 p.m.
Graduation/Reception for Students Completing Four Years
Wednesday, July 26
9:00 - 10:00 a.m.
Students' Forum: Q & A
Jeff Kidwiler, CCE
10:00 - 10:30 a.m.
Diploma and Class Pictures
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