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ICFM Magazine
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June Table of Contents |
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Features
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| 8 |
The Personal Touch: Staff and Service Eight industry members share their
methods for treating each family with individualized care and concern |
| 12 |
Diary of a Grief Camp Volunteer Working with bereaved teens proves a rewarding
experience, by Mary Jo Morrison, MSW, CSW |
| 16 |
Setting Up Camp Secrets to the success of Camp Good Grief in Star Lake,
New York, by Linda Acorn |
| 18 |
Winning Ways: The Funeral Profession's
Guide to Human Relations
Providing helpful, caring service
is the key to success in our industry, by Todd W. Van Beck |
| 19 |
Lessons from a Dedicated Student of Funeral Service A review of Todd Van
Beck's new book on the funeral industry and customer relations, by Linda Acorn |
Columns
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| 4 |
Executive Vice President's Letter Cultivating an attitude of gratitude,
by Linda E. Christenson, Esq. |
| 6 |
Washington Report FTC initiates Funeral Rule review proceedings, by Robert
M. Fells, Esq. |
| 24 |
Meet Your Vice President A Q&A with ICFA Vice President-Services and
Administration Patrick Downey, CCE |
| 30 |
Women's Forum Take time to mentor, by Linda Darby-Sempsrott |
| 32 |
32 NetWatch Web site offers clients an edge, by Jennifer Shana Gerstein |
Departments
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| 26 |
Arts Showcase |
| 34 |
Education Today |
| 36 |
Industry Update |
| 38 |
Corporate News |
| 40 |
People |
| 42 |
Supply Line |
| 44 |
Calendar |
| 45 |
New Members |
| 46 |
Classifieds |
| 47 |
Index to Advertisers |
