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Quotes From Naked Sales III
Gary O'Sullivan, CCE, on the Sales Manager's Secret Code
I want to identify 12 elements that I think are intangible assets that get very tangible results for sales managers. ... That very DNA that allows somebody to succeed. That will cause people to be attracted to them and want to stay with them and want to perform for them. Not only for themselves, not only for their families, not only for the people they serve, but that they will have an allegiance to these individuals.
The first part -- and it has to be the first part because it's the foundation of everything we're going to talk about -- is integrity. And not just a word that you use but something that you live. People know who people of integrity are. Things aren't up for sale, things aren't up for debate when it comes to what's right and wrong.
The definition I share with people is this: It's the absolute belief in right and wrong and the will to do what's right regardless of the cost. Sometimes it costs you to do what's right. I've taught for years that telling the truth may cost you a sale, but telling a lie will cost you your career.
Todd Van Beck on Service That Can Change Lives
We must stand up to the anti-funeral and cemetery people. There are people out there who would be affronted by a conference like this -- sales and marketing of death? I think as long as the death rate's 100 percent, this is very good stuff to do, because it gives people information, and people need information at the time of death, they need information before they're dead and they sure as hell need information after somebody's died in their family. It's called a cycle of service.
There isn't a person in this room who if my father died and I had no money, wouldn't come to me and say "We'll help you." You contribute indispensably to the mental health of the community you serve. There are men and women who have suffered grievous losses and are functioning better because you were the funeral director, cemeterian, preneed counselor, aftercare coordinator. You were there.
Stuart Irwin on Memorialization 2001
Nearly 1 in 4 people in the United States claims African, Asian, Hispanic or Native American ancestry. We are becoming a mosaic rather than a melting pot. Identify the major cultural groups in your community and learn the details of their cultures. Visit the groups' places of worship. Learn about the various products and services offered by suppliers that relate to multi-cultural consumers.
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